Privacy notice

What we collect

• From Telegram: your Telegram user ID, first and last name, and username, which Telegram shares with the bot when you message it.
• Delivery details you give us: your phone number, delivery address and any note for the vendor.
• Your area or location pin: if you share a pin, we use it to work out your delivery area and to help the vendor find you.
• Your orders: what you ordered, from whom, when, the amount, and its status.
• Your messages: what you type to the bot, so we can help you and resolve problems.

What we never collect

We never see, ask for or store your card number, card PIN, bank PIN or one-time passwords. Payments happen on Paystack’s hosted checkout page. If anyone asks for these in a chat, don’t share them.

Why we use it

• To take, route and deliver your orders, and to send you status updates and receipts.
• To confirm payments, issue refunds and detect fraud or abuse.
• To resolve complaints and keep vendors accountable for quality and reliability.
• To run an AI assistant that understands your messages. Messages sent to the assistant are processed by our AI provider only to produce a reply; prices, vendors and order status always come from our own systems.

Who we share it with

• The vendor you order from receives your first name, phone number, delivery address, order and any note, so they can prepare and deliver it.
• Paystack processes your payment.
• Telegram carries our conversation with you.
• Our AI provider processes your messages to the assistant.

We do not sell your data.

How long we keep it

• Chat message text is erased after 90 days.
• Order and payment records are kept for the period required for accounting and dispute handling, with your personal details removed if you ask us to delete your data.

Your rights

You can access, correct or delete your information. To erase your data now, send /deleteme to the Teleorder bot and confirm. This removes your name, phone, address and chat history; past orders remain as anonymous financial records. For any other request, use Talk to a human in the bot.

Security

Connections are encrypted, payment webhooks are cryptographically verified, access to the admin console is restricted and logged, and personal data is available only to staff who need it to help you.

Changes

If we change this notice in a way that matters, we will tell you in the bot before it takes effect.